---
title: "Business Communications | StartCloud"
url: https://startcloud.au/networking/communications
description: "Unified calling, messaging, and meetings for Australian businesses. Simple, reliable, and fully managed."
lang: en
---

StartCloud provides unified business communications for Australian businesses combining voice calling, video meetings, and team messaging in one platform. We deploy and manage solutions from Microsoft Teams, 8x8, RingCentral, and Webex. Includes number porting, handset provisioning, call routing, and ongoing support.

Business communications

# Communications that bring your team together

Modern businesses need more than just a phone system. We partner with leading providers like 8x8, RingCentral, and Webex to deliver unified communications that work for your team, wherever they are.

From cloud phone systems and video conferencing to contact centres and AI-powered features, StartCloud helps you communicate better and spend less doing it.

Discuss your needs: https://startcloud.au/contact
See what we offer

The basics

## What are unified communications?

Unified communications brings calling, messaging, video, and collaboration into a single platform. One app, one experience, every device.

### Unified communications

Calling, messaging, and meetings in one platform. Your team stops juggling separate tools and starts communicating easily, wherever they are.

### AI-powered features

Smart transcriptions, meeting summaries, and AI assistants that boost productivity. Modern platforms do more than just connect calls, they help you work smarter.

### Cloud-based flexibility

Work from anywhere with the same tools and phone numbers. No hardware locked to a desk, no PBX in a closet. Just reliable communications from any device.

Why it matters

## The problem with outdated comms

Legacy phone systems and disconnected tools cost you more than you think. Here's what businesses deal with before making the switch.

### Legacy phone systems

Old PBX systems are expensive to maintain, impossible to scale, and don't support remote work. When the hardware fails, finding replacement parts is a challenge on its own.

### Scattered communication tools

When your team uses one app for calls, another for chat, and a third for video meetings, information gets lost. Context switching wastes time and creates frustration.

### Poor customer experience

Without a proper contact centre or call routing, customers bounce between departments, repeat themselves, and wait on hold. First impressions matter, and so does every interaction after.

Our approach

## What we offer

From basic business calling to full contact centre solutions, we cover every aspect of modern business communications.

1

### Business phone systems

Professional calling with auto-attendants, call queues, voicemail-to-email, and call recording. Everything a modern business needs from its phone system.

2

### Video conferencing

HD meetings, webinars, and virtual events that just work. Screen sharing, breakout rooms, and recording come standard across all our recommended platforms.

3

### Team messaging

Real-time chat and collaboration integrated with your workflow. Share files, create channels, and keep conversations organised alongside the work that matters.

4

### Contact centre

Customer service platforms with intelligent routing, real-time analytics, and AI-powered assistance. Give your support team the tools to deliver exceptional service.

5

### Teams integration

Native calling and meetings within your existing Microsoft Teams environment. If your team already lives in Teams, we add voice calling without introducing another app.

6

### API & integrations

Connect your communications platform to your CRM, helpdesk, and business applications. Automate workflows and keep your systems in sync.

Our partners

## Trusted vendors

We partner with industry leaders to deliver best-in-class solutions. Each platform has unique strengths, and we help you choose the right one.

Image: 8x8

### 8x8

AI-enabled unified comms with deep Microsoft Teams integration and contact centre capabilities.

Image: RingCentral (https://startcloud.au/assets/ringcentral-logo-C7NB8-_6.svg)

### RingCentral

RingEX platform with AI assistants, 24/7 AI receptionist, and RingCX contact centre.

Image: Cisco Webex (https://startcloud.au/assets/webex-logo-C0xhy4Ma.svg)

### Cisco Webex

All-in-one collaboration suite with industry-leading video quality and hardware options.

Image: Microsoft Teams (https://startcloud.au/assets/microsoft-teams-logo-B5hQpox5.svg)

### Microsoft Teams

Native calling and meetings for organisations already invested in Microsoft 365.

Integrations

## Works with the tools you already use

Your communications platform should fit into your existing workflow, not the other way around. Our recommended platforms integrate natively with the tools your team relies on every day.

### CRM & sales

Your phone system syncs with your CRM so every call is logged, every contact is matched, and your sales team has full context before they even say hello.

Salesforce

HubSpot

Zoho CRM

Pipedrive

Microsoft Dynamics 365

### Customer support

Helpdesk integrations connect inbound calls directly to your ticketing system, so agents see the full customer history the moment a call connects.

Zendesk

Freshdesk

ServiceNow

### Identity & security

Single sign-on and identity management integrations keep your communications platform secure and provisioned in line with your existing access policies.

Okta

Auth0

Microsoft Entra ID (Azure AD)

### Productivity & collaboration

Native integrations with the tools your team already uses every day. Meetings, calendars, and calls work together without switching apps.

Microsoft 365

Microsoft Teams

Google Workspace

Microsoft Azure

Image: Salesforce CRM integration (https://startcloud.au/assets/salesforce-integration-BiJiXbuA.svg)

Image: HubSpot CRM integration

Image: Zendesk support integration

Image: Freshdesk helpdesk integration

Image: ServiceNow integration

Image: Okta identity integration

Image: Auth0 identity integration (https://startcloud.au/assets/auth0-integration-D5-sWec9.svg)

Image: Zoho CRM integration

Image: Pipedrive sales integration (https://startcloud.au/assets/pipedrive-integration-DP_5I6QX.svg)

Image: Microsoft Dynamics 365 integration (https://startcloud.au/assets/dynamics365-integration-P6bhjVMP.svg)

Image: Microsoft Azure integration

Image: Google Workspace integration (https://startcloud.au/assets/google-workspace-integration-C171zIRB.svg)

Image: Microsoft 365 integration

Image: Microsoft Teams integration (https://startcloud.au/assets/microsoft-teams-logo-B5hQpox5.svg)

Image: HubSpot CRM integration

Image: Zendesk support integration

Image: Freshdesk helpdesk integration

Image: ServiceNow integration

Image: Okta identity integration

Image: Zoho CRM integration

Image: Microsoft Azure integration

Image: Microsoft 365 integration

Measurable impact

## Communications that deliver real results

Businesses that modernise their communications with StartCloud see immediate cost savings and happier, more productive teams.

50%

Reduction in comms costs

99.99%

Platform uptime

100%

Remote work ready

Modernise your communications (https://startcloud.au/contact)

The StartCloud difference

## Why choose StartCloud?

We're not a phone company. We're your IT partner who makes sure your communications work smoothly across your entire business.

### Expert setup & training

We don't just sell you a platform and disappear. We handle the full setup, number porting, and hands-on training so your team is confident from day one.

### Vendor-neutral advice

We partner with 8x8, RingCentral, Webex, and Microsoft Teams. We recommend the best fit for your business, not just the brand that pays us the most.

### Ongoing management

User changes, new features, troubleshooting, and licence management. We handle the admin so your team can focus on communicating, not configuring.

### Local Australian support

When something goes wrong with your phone system, you need fast help. Our local team understands your environment and resolves issues quickly.

Discuss your needs: https://startcloud.au/contact

## Related pages

- managed internet and connectivity: https://startcloud.au/networking/internet
- Microsoft 365 for business: https://startcloud.au/cloud/microsoft-365
- 8x8 cloud communications: https://startcloud.au/resources/deep-dives/8x8-cloud-communications
- 8x8 AI Studio AI agents: https://startcloud.au/resources/deep-dives/8x8-ai-studio
- business networking Perth: https://startcloud.au/networking
- managed IT services Perth: https://startcloud.au/managed-service-provider-perth

StartCloud assistant

Online

G'day! 👋 I'm the StartCloud assistant. How can I help you today?

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