--- title: "Privacy Policy | StartCloud" description: "How StartCloud collects, uses, and protects your personal information under the Australian Privacy Act." lang: en json-ld: | { "@context": "https://schema.org", "@type": [ "LocalBusiness", "ProfessionalService" ], "@id": "https://startcloud.au/#business", "name": "StartCloud", "legalName": "Start Technologies Pty Ltd", "alternateName": "StartCloud Australia", "identifier": { "@type": "PropertyValue", "propertyID": "ABN", "value": "17 676 121 449" }, "slogan": "Go Beyond", "description": "StartCloud is Perth's cybersecurity-first AI MSP: managed IT, Essential Eight security, Microsoft 365 and cloud, networking, and practical AI for Australian businesses with 5 to 50 staff.", "url": "https://startcloud.au", "logo": "https://startcloud.au/og-image.png", "image": "https://startcloud.au/og-image.png", "telephone": "+61862850001", "email": "web@startcloud.com.au", "priceRange": "$$", "currenciesAccepted": "AUD", "paymentAccepted": "Invoice", "foundingDate": "2023", "contactPoint": { "@type": "ContactPoint", "telephone": "+61862850001", "contactType": "customer service", "areaServed": "AU", "availableLanguage": "English" }, "address": { "@type": "PostalAddress", "streetAddress": "Ground Floor West, 6 Gibberd Road", "addressLocality": "Balcatta", "addressRegion": "WA", "postalCode": "6021", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": -31.8648813, "longitude": 115.8095638 }, "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ], "opens": "07:00", "closes": "16:30", "description": "General support hours" }, { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens": "00:00", "closes": "23:59", "description": "Security Operations Centre (SOC) with 24/7/365 threat monitoring" } ], "areaServed": [ { "@type": "City", "name": "Perth" }, { "@type": "State", "name": "Western Australia" }, { "@type": "Country", "name": "Australia" } ], "serviceArea": { "@type": "GeoCircle", "geoMidpoint": { "@type": "GeoCoordinates", "latitude": -31.8648813, "longitude": 115.8095638 }, "geoRadius": "50000" }, "knowsAbout": [ "Cybersecurity", "Managed Security Services", "Essential Eight", "Microsoft 365", "Microsoft Azure", "IT Support", "Network Security", "Disaster Recovery", "Compliance Management", "Microsoft Copilot", "AI Readiness", "AI Governance", "AI Agent Development" ], "hasOfferCatalog": { "@type": "OfferCatalog", "name": "IT and Cybersecurity Services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Cybersecurity Services", "url": "https://startcloud.au/cybersecurity" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Managed IT Services and Support", "url": "https://startcloud.au/technology" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Microsoft 365 and Cloud Solutions", "url": "https://startcloud.au/cloud" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Managed Networking", "url": "https://startcloud.au/networking" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "AI and Automation", "url": "https://startcloud.au/ai" } } ] }, "sameAs": [ "https://www.linkedin.com/company/startcloudau", "https://www.facebook.com/startcloudaus/", "https://www.cloudtango.net/providers/12375/startcloud", "https://clutch.co/profile/startcloud", "https://abr.business.gov.au/ABN/View?abn=17676121449", "https://www.yellowpages.com.au/balcatta-wa/bpp/startcloud-581735301", "https://www.truelocal.com.au/balcatta-wa/tlp/startcloud-581735301", "https://www.google.com/maps/place/StartCloud/@-31.8648767,115.8069889,739m/data=!3m2!1e3!4b1!4m6!3m5!1s0x2a32a5b5d9e864b5:0x9f02690968f0e50c!8m2!3d-31.8648813!4d115.8095638!16s%2Fg%2F11vzbgtytj" ] } --- [![StartCloud](/assets/StartCloud-Logo-ByZE1kzP.svg "StartCloud: Cybersecurity-First Managed IT Services Perth")](/ "StartCloud | Managed IT Services Perth") - Cybersecurity - AI Solutions - Cloud - Technology - Networking - Explore [Contact Us](/contact "Contact StartCloud, Perth IT Support") Open menu 1\. Introduction 2\. Information We Collect 3\. How We Collect Information 4\. Why We Collect Information 5\. Disclosure to Third Parties 6\. Data Security 7\. Data Retention 8\. Your Rights 9\. Cross-Border Disclosure 10\. Complaints 11\. Contact Us 12\. Changes to This Policy [Home](/)Privacy Policy # Privacy Policy Last updated: 18 March 2026 ## Contents 1\. Introduction2\. Information We Collect3\. How We Collect Information4\. Why We Collect Information5\. Disclosure to Third Parties6\. Data Security7\. Data Retention8\. Your Rights9\. Cross-Border Disclosure10\. Complaints11\. Contact Us12\. Changes to This Policy ## 1\. Introduction Start Technologies Pty Ltd trading as StartCloud (ABN 17 676 121 449) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the _Privacy Act 1988_ (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and interact with our business. By using our services, you consent to the collection and use of your information as described in this policy. ## 2\. Information We Collect We may collect the following types of personal information: ### Personal Details - Name and contact details (email address, phone number, business address) - Company name and job title - Billing and payment information ### Technical Information - IP address and browser type - Device information and operating system - Pages visited and time spent on our website - Referring website addresses ### Communication Data - Enquiries submitted through our contact forms - Email correspondence - Phone call records and notes ## 3\. How We Collect Information We collect personal information through: - **Direct interactions:** When you fill in forms on our website, contact us by email or phone, or request our services - **Automated technologies:** As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies - **Third parties:** We may receive personal information from Google Analytics (website usage analysis), Google reCAPTCHA (spam prevention on contact forms), Google Ads (where applicable for marketing campaigns), and search information providers - **Publicly available sources:** Business directories, company websites, and professional networking platforms ## 4\. Why We Collect Information We collect and use your personal information for the following purposes: - To provide and improve our IT and cybersecurity services - To respond to your enquiries and provide customer support - To process transactions and send related information - To send you technical notices, updates, and security alerts - To communicate about products, services, and events that may interest you - To comply with legal and regulatory obligations - To protect our rights, privacy, safety, or property - To analyse website usage and improve user experience ## 5\. Disclosure to Third Parties We may share your personal information with: - **Service providers:** Companies that help us deliver our services, including Microsoft Azure (cloud infrastructure), Cloudflare (content delivery and security), Microsoft 365 (email and collaboration), Supabase (database and form processing), and payment processors - **Professional advisers:** Lawyers, accountants, and insurers who provide consultancy, legal, insurance, and accounting services - **Technology partners:** Software vendors and technology partners essential to delivering our managed IT and security services - **Regulatory authorities:** Government bodies and regulators where required by law We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. ## 6\. Data Security We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include: - Encryption of data in transit and at rest - Access controls and authentication procedures - Regular security assessments and penetration testing - Staff training on data protection and privacy - Incident response procedures While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. ## 7\. Data Retention We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are: - **Contact form submissions and enquiry data:** Retained for 2 years after last interaction, then securely deleted - **Email correspondence:** Retained for the duration of the business relationship plus 2 years - **Technical and analytics data** (IP addresses, browsing patterns): Retained for 12 months - **Billing and financial records:** Retained for 7 years as required by Australian taxation law When personal information is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or de-identify it. ## 8\. Your Rights Under the Australian Privacy Principles, you have the right to: - **Access:** Request access to the personal information we hold about you - **Correction:** Request correction of inaccurate, incomplete, or outdated information - **Anonymity:** Deal with us anonymously or using a pseudonym where practicable - **Opt-out:** Opt out of receiving marketing communications at any time - **Complaint:** Make a complaint about how we handle your personal information To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. ## 9\. Cross-Border Disclosure Some of our service providers may be located outside Australia. Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient handles your personal information in a manner consistent with the Australian Privacy Principles. Countries where your data may be processed include the United States (for cloud services such as Microsoft Azure) and other locations where our technology partners operate data centres. ## 10\. Complaints If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC): **Office of the Australian Information Commissioner** Website: [www.oaic.gov.au](https://www.oaic.gov.au) Phone: 1300 363 992 Email: enquiries@oaic.gov.au ## 11\. Contact Us For any privacy-related questions, requests, or complaints, please contact us: **Start Technologies Pty Ltd trading as StartCloud** Email: [web@startcloud.com.au](mailto:web@startcloud.com.au) Website: [www.startcloud.com.au](https://www.startcloud.com.au) ## 12\. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. ## Questions about this policy? If you have any questions or concerns, please don't hesitate to contact us. [Contact Us](/contact) ![StartCloud](/assets/StartCloud-Logo-ByZE1kzP.svg "StartCloud: Cybersecurity-First Managed IT Services Perth") Cybersecurity-led IT for Australian businesses. We manage security, compliance, and modern IT environments, so risk is governed, not guessed. Ground Floor West, 6 Gibberd Road, Balcatta WA 6021 [08 6285 0001](tel:+61862850001 "Call StartCloud on 08 6285 0001") Serving Perth businesses from Balcatta, Western Australia. ![Microsoft Solutions Partner - Modern Work](/assets/microsoft-solutions-partner-DqvNMv91.png "Microsoft Solutions Partner: Modern Work") ### Services - [Cybersecurity](/cybersecurity "Cybersecurity Services Perth | StartCloud") - [AI Solutions](/ai "AI & Automation Services Perth | StartCloud") - [Cloud](/cloud "Cloud Services Perth | StartCloud") - [Technology](/technology "IT Services and Support | StartCloud") - [Networking](/networking "Business Networking Perth | StartCloud") - [Packages](/packages "IT Support Packages Perth | StartCloud") ### Company - [About](/about "About StartCloud, Perth IT Support Team") - [Company Facts](/facts "StartCloud Company Facts | Perth Cybersecurity-First AI MSP") - [Resources](/resources "IT Resources & Guides | StartCloud Perth") - [Service Areas](/it-support-perth "IT Support Perth | StartCloud") - [Contact](/contact "Contact StartCloud, Perth IT Support") ### Locations - [All Service Areas](/locations "Perth IT Support Areas | StartCloud") - [IT Support Perth](/it-support-perth "IT Support Perth | StartCloud") - [Cybersecurity Perth](/cybersecurity-perth "Cybersecurity Perth | StartCloud") - [MSP Perth](/managed-service-provider-perth "Managed Service Provider Perth | StartCloud") - [Industries We Serve](/industries "IT Support by Industry Perth | StartCloud") © 2026 Start Technologies Pty Ltd trading as StartCloud. All rights reserved. ABN 17 676 121 449 [](https://www.linkedin.com/company/startcloudau "StartCloud on LinkedIn")[](https://www.facebook.com/startcloudaus/ "StartCloud on Facebook")[](https://www.google.com/maps/place/StartCloud/@-31.8648767,115.8069889,739m/data=!3m2!1e3!4b1!4m6!3m5!1s0x2a32a5b5d9e864b5:0x9f02690968f0e50c!8m2!3d-31.8648813!4d115.8095638!16s%2Fg%2F11vzbgtytj "StartCloud on Google") [Terms of Service](/terms-of-service "Terms of Service | StartCloud")| [Privacy Policy](/privacy-policy "Privacy Policy | StartCloud")| [Modern Slavery Policy](/modern-slavery-policy "Modern Slavery Policy | StartCloud")| [Cookie Policy](/cookie-policy "Cookie Policy | StartCloud") StartCloud Assistant Online G'day! 👋 I'm the StartCloud Assistant. How can I help you today? Tell me about your servicesBook a discovery callI need IT support Find Your Solution